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RTI experiences computer glitch

The launch of Real Time Information (RTI) experienced computer system crashes at HMRC as it struggled with a flood of data.

Companies were left frustrated by delays as maintenance work had been scheduled to take place alongside a significant change to the country's system of collecting payroll information. Those affected said they were 'amazed' such work had been scheduled at this time.

Sage, one of the computer software companies involved in providing the new and necessary data claimed many businesses had reported problems once the new system had gone live on Saturday. They were apparently confronted by a message saying: "We're currently testing the service and experiencing lengthy delays to submissions."

When asked, HMRC admitted the work scheduled was a 'biannual, routine event'.

Sage did later admit that despite the glitches, more than 18,807 small businesses did manage to file their first submissions.

The RTI changes mean that businesses have to file returns to HMRC every time they pay an employee rather than just make one annual PAYE statement. Those businesses that claim to have 50 or fewer employees have until October to adopt the new system.

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